1 00:00:00,000 --> 00:00:00,000 2 00:00:04,720 --> 00:00:06,887 Okay , I'm going to kick it off . Good 3 00:00:06,887 --> 00:00:08,998 afternoon . Thank you all for joining 4 00:00:08,998 --> 00:00:11,109 us Time , Chuck . Pressure with OSD . 5 00:00:11,109 --> 00:00:13,164 Public affairs . Of course , we have 6 00:00:13,164 --> 00:00:12,590 started with a few administrative 7 00:00:12,590 --> 00:00:14,646 announcements , many of which you've 8 00:00:14,646 --> 00:00:16,646 heard before , But I'll go over the 9 00:00:16,646 --> 00:00:18,590 many way today . Session is on the 10 00:00:18,590 --> 00:00:20,479 record for attribution . We'll be 11 00:00:20,479 --> 00:00:22,479 recording the session and provide a 12 00:00:22,479 --> 00:00:24,757 transcript at some point down the road . 13 00:00:24,757 --> 00:00:26,868 Uh , and we have this schedule for 30 14 00:00:26,868 --> 00:00:29,034 minutes prior to asking a question . I 15 00:00:29,034 --> 00:00:31,257 ask that you please state your name and 16 00:00:31,257 --> 00:00:33,670 organisation and , uh , try to limit 17 00:00:33,670 --> 00:00:35,837 yourself to one question one follow up 18 00:00:35,837 --> 00:00:38,170 and we'll try to get everybody in a zoo . 19 00:00:38,170 --> 00:00:40,200 Best we can . I won't go over the 20 00:00:40,200 --> 00:00:41,867 reminder about not using your 21 00:00:41,867 --> 00:00:43,978 speakerphone or not , and to also use 22 00:00:43,978 --> 00:00:46,730 your mute button . And with that , I 23 00:00:46,730 --> 00:00:49,770 will now go into the introductions . I 24 00:00:49,770 --> 00:00:52,150 would like to introduce the United 25 00:00:52,150 --> 00:00:54,372 States Transportation Command officials 26 00:00:54,372 --> 00:00:56,428 who have joined us on the phone from 27 00:00:56,428 --> 00:00:58,650 Transcom headquarters at Scott Air Base 28 00:00:58,650 --> 00:01:00,872 in Illinois . Each of them will provide 29 00:01:00,872 --> 00:01:02,983 a few opening comments . And so first 30 00:01:02,983 --> 00:01:05,039 up is Mr Rick Marchese , director of 31 00:01:05,039 --> 00:01:07,330 the Defense Personal Property Program , 32 00:01:07,330 --> 00:01:09,890 also known as D P . Three and Good 33 00:01:09,890 --> 00:01:13,460 afternoon , sir . A good 34 00:01:13,460 --> 00:01:15,571 afternoon . First , all the reporters 35 00:01:15,571 --> 00:01:17,516 on the line . Thanks for your time 36 00:01:17,516 --> 00:01:19,738 today . I appreciate the opportunity to 37 00:01:19,738 --> 00:01:21,793 share what we're doing , not only to 38 00:01:21,793 --> 00:01:24,030 protect the force of this summer , but 39 00:01:24,030 --> 00:01:25,752 also to improve the relocation 40 00:01:25,752 --> 00:01:27,808 experience for duty families . And I 41 00:01:27,808 --> 00:01:30,030 look forward to taking your questions . 42 00:01:30,030 --> 00:01:31,919 Secretary Esper brief yesterday . 43 00:01:31,919 --> 00:01:33,919 Beauty leaders have determined that 44 00:01:33,919 --> 00:01:36,141 some service members and families we'll 45 00:01:36,141 --> 00:01:37,974 proceed with permanent change of 46 00:01:37,974 --> 00:01:40,086 station moves under exceptions to the 47 00:01:40,086 --> 00:01:42,252 Cove in 19 Stop Movement order . While 48 00:01:42,252 --> 00:01:44,197 US Transcom doesn't play a role in 49 00:01:44,197 --> 00:01:46,363 deciding which personnel move , we are 50 00:01:46,363 --> 00:01:48,530 responsible for the program that moves 51 00:01:48,530 --> 00:01:50,586 their personal property between duty 52 00:01:50,586 --> 00:01:50,530 assignments once they've received 53 00:01:50,530 --> 00:01:52,680 direction to move . In an effort to 54 00:01:52,680 --> 00:01:54,736 protect the force and deliver a safe 55 00:01:54,736 --> 00:01:56,902 moving experience to beauty families , 56 00:01:56,902 --> 00:01:59,069 Beauty has directed a series of health 57 00:01:59,069 --> 00:02:01,291 protection measures for personal moving 58 00:02:01,291 --> 00:02:03,291 during the Stop Movement period . I 59 00:02:03,291 --> 00:02:05,402 wanted to take a few minutes of my my 60 00:02:05,402 --> 00:02:07,569 opening comments toe walk through this 61 00:02:07,569 --> 00:02:09,736 plan because the relocation process is 62 00:02:09,736 --> 00:02:11,650 intrusive , with moving personnel 63 00:02:11,960 --> 00:02:13,960 working inside homes along beauty 64 00:02:14,020 --> 00:02:16,120 personnel in their families . Beauty 65 00:02:16,120 --> 00:02:18,287 has directed that industry personality 66 00:02:18,287 --> 00:02:20,231 here to center for disease control 67 00:02:20,231 --> 00:02:22,398 health protection protocols . Measures 68 00:02:22,398 --> 00:02:24,231 include wearing face coverings , 69 00:02:24,231 --> 00:02:26,480 minimizing the crew size to enable 70 00:02:26,490 --> 00:02:29,090 social distancing routinely routinely 71 00:02:29,090 --> 00:02:31,720 cleaning frequently touch surfaces ah , 72 00:02:31,720 --> 00:02:33,942 and simply practicing good hand hygiene 73 00:02:33,942 --> 00:02:36,160 while on the job site . When a moving 74 00:02:36,160 --> 00:02:38,382 crew arrived at the curb for a pack out 75 00:02:38,382 --> 00:02:40,271 or delivery moving companies will 76 00:02:40,271 --> 00:02:42,160 present written verification that 77 00:02:42,160 --> 00:02:44,327 members of the crew have been screened 78 00:02:44,327 --> 00:02:46,160 for illness and will be properly 79 00:02:46,160 --> 00:02:48,382 equipped to adhere to these protocols . 80 00:02:48,382 --> 00:02:50,604 The two quick points on on this element 81 00:02:50,604 --> 00:02:52,382 of the plan . The first is that 82 00:02:52,382 --> 00:02:54,271 families are also responsible for 83 00:02:54,271 --> 00:02:56,104 complying with CDC protocols and 84 00:02:56,104 --> 00:02:57,938 insulation guidelines during the 85 00:02:57,938 --> 00:03:00,104 movement process to protect themselves 86 00:03:00,104 --> 00:03:03,770 and moving personnel . We've also asked 87 00:03:03,780 --> 00:03:06,300 beauty personnel that to reschedule 88 00:03:06,300 --> 00:03:08,870 their moved if they're ill , anyone in 89 00:03:08,870 --> 00:03:11,037 the resident is ill or if they've been 90 00:03:11,037 --> 00:03:14,370 directed to self . The second point is 91 00:03:14,370 --> 00:03:16,537 that industry has been a super partner 92 00:03:16,537 --> 00:03:18,703 in this . They recognize this is about 93 00:03:18,703 --> 00:03:20,759 people and are just is interested in 94 00:03:20,759 --> 00:03:22,926 protecting their own personnel as they 95 00:03:22,926 --> 00:03:25,148 are duty personnel . We're also working 96 00:03:25,148 --> 00:03:27,092 hard to ensure duty personnel know 97 00:03:27,092 --> 00:03:29,314 their decision authority . This is also 98 00:03:29,314 --> 00:03:31,426 important . Families are empowered to 99 00:03:31,426 --> 00:03:34,030 decide who enters a residence . They're 100 00:03:34,030 --> 00:03:36,197 empowered to question moving personnel 101 00:03:36,197 --> 00:03:38,419 in their adherence to these protocols , 102 00:03:38,419 --> 00:03:40,586 and they're empowered to say , stop at 103 00:03:40,586 --> 00:03:42,586 any point in the process . Families 104 00:03:42,586 --> 00:03:44,697 aren't comfortable . They should stop 105 00:03:44,697 --> 00:03:47,030 work and reschedule their move , period . 106 00:03:47,030 --> 00:03:49,030 And while families are empowered to 107 00:03:49,030 --> 00:03:51,197 make decisions , they're not alone . A 108 00:03:51,197 --> 00:03:53,141 beauty representative will contact 109 00:03:53,141 --> 00:03:55,197 every day of the member during every 110 00:03:55,197 --> 00:03:57,470 move , in person or virtually to ensure 111 00:03:57,470 --> 00:03:59,581 protocols are being followed . And if 112 00:03:59,581 --> 00:04:01,248 something's not right , local 113 00:04:01,248 --> 00:04:03,130 transportation offices in the 114 00:04:03,130 --> 00:04:05,241 personnel's chain of command will get 115 00:04:05,241 --> 00:04:07,530 involved to make it right . Leaders 116 00:04:07,530 --> 00:04:09,197 across the city or focused on 117 00:04:09,197 --> 00:04:10,974 protecting the force during the 118 00:04:10,974 --> 00:04:13,086 relocation relocation process and are 119 00:04:13,086 --> 00:04:15,252 similar , committed to driving broader 120 00:04:15,252 --> 00:04:14,700 reform across the personal property 121 00:04:14,710 --> 00:04:17,420 program . The award of the global 122 00:04:17,420 --> 00:04:19,142 household goods contract is an 123 00:04:19,142 --> 00:04:21,364 important milestone of the of a broader 124 00:04:21,364 --> 00:04:23,142 reform effort and fundamentally 125 00:04:23,142 --> 00:04:25,198 restructures the odious relationship 126 00:04:25,198 --> 00:04:27,309 with industry to address longstanding 127 00:04:27,309 --> 00:04:29,031 pain points duty families have 128 00:04:29,031 --> 00:04:31,087 highlighted for years . I appreciate 129 00:04:31,087 --> 00:04:33,309 your time today , and I'm happy to take 130 00:04:33,309 --> 00:04:35,253 your questions on the top . Okay . 131 00:04:35,253 --> 00:04:37,476 Thank you , sir . And now we go over to 132 00:04:37,476 --> 00:04:37,410 Mr Qian Brennan , who is the director 133 00:04:37,410 --> 00:04:39,632 of acquisition . Good afternoon , sir . 134 00:04:41,340 --> 00:04:43,970 Good afternoon . I'm going to talk 135 00:04:43,970 --> 00:04:46,080 today exclusively about global 136 00:04:46,080 --> 00:04:48,550 household goods . Contract 137 00:04:49,840 --> 00:04:51,840 after over a year of requirements . 138 00:04:51,840 --> 00:04:53,507 Development market research , 139 00:04:53,507 --> 00:04:55,673 acquisition strategy , development and 140 00:04:55,673 --> 00:04:58,220 proposal evaluations . US . Transcom 141 00:04:58,220 --> 00:05:00,220 Acquisition Directorate awarded the 142 00:05:00,220 --> 00:05:02,387 global household goods contract , also 143 00:05:02,387 --> 00:05:05,950 known as G H C . On Thursday . 30 April 144 00:05:07,110 --> 00:05:09,580 American Roll on roll off Carrier Group 145 00:05:09,580 --> 00:05:11,469 Incorporated , which I'll use the 146 00:05:11,469 --> 00:05:14,190 shorthand arc of Parsippany , New 147 00:05:14,190 --> 00:05:17,000 Jersey was competitively awarded GH C , 148 00:05:17,010 --> 00:05:19,170 which provides relocation services , 149 00:05:19,180 --> 00:05:21,347 including door to door moving services 150 00:05:21,610 --> 00:05:23,721 for our soldiers , sailors , airmen , 151 00:05:23,721 --> 00:05:25,832 Marines , Coast Guard , hman and deal 152 00:05:25,832 --> 00:05:27,777 these civilians and their families 153 00:05:27,780 --> 00:05:30,002 during a permanent change of station or 154 00:05:30,002 --> 00:05:33,940 PCs moves . After evaluating all seven 155 00:05:33,940 --> 00:05:36,650 competing proposals submitted for GH C 156 00:05:36,650 --> 00:05:39,420 consideration , US Transcom selected 157 00:05:39,430 --> 00:05:41,652 Arc because their proposal provided the 158 00:05:41,652 --> 00:05:43,930 best service for the best value for our 159 00:05:43,930 --> 00:05:45,986 service members , the OD , civilians 160 00:05:45,986 --> 00:05:48,150 and their families , beating out all 161 00:05:48,160 --> 00:05:51,300 other six competing proposals . With 162 00:05:51,300 --> 00:05:53,356 the award last Thursday of the three 163 00:05:53,356 --> 00:05:55,022 year based contract valued at 164 00:05:55,022 --> 00:05:58,360 approximately $7.2 billion ARC has 165 00:05:58,360 --> 00:06:00,620 begun work on information technology 166 00:06:00,620 --> 00:06:02,620 integration and the preparations to 167 00:06:02,620 --> 00:06:04,787 begin the first phase of domestic lose 168 00:06:04,787 --> 00:06:08,180 in February of 2021 and is set to 169 00:06:08,180 --> 00:06:10,520 achieve old domestic and international 170 00:06:10,520 --> 00:06:12,480 execution . Of the approximately 171 00:06:12,490 --> 00:06:16,400 400,000 lose annually by 2022 . 172 00:06:17,440 --> 00:06:19,740 The G H C contract is an important 173 00:06:19,740 --> 00:06:21,907 component of improving service members 174 00:06:21,907 --> 00:06:23,800 experiences during the relocation 175 00:06:23,800 --> 00:06:26,420 process and fundamentally restructures 176 00:06:26,430 --> 00:06:28,390 Jodi's relationship with household 177 00:06:28,390 --> 00:06:30,640 goods industry in order to improve 178 00:06:30,690 --> 00:06:33,730 access to and management off quality 179 00:06:33,730 --> 00:06:36,150 capacity to meet peak demand and enable 180 00:06:36,150 --> 00:06:37,640 the department to fix the 181 00:06:37,640 --> 00:06:39,529 accountability and responsibility 182 00:06:39,529 --> 00:06:42,200 lacking in today's program . I too am 183 00:06:42,200 --> 00:06:44,311 happy to take any questions about the 184 00:06:44,311 --> 00:06:46,144 contract award after our opening 185 00:06:46,144 --> 00:06:48,200 statement . Thank you . Okay . Thank 186 00:06:48,200 --> 00:06:50,311 you , sir . And lastly , I would like 187 00:06:50,311 --> 00:06:52,478 to introduce US Air Force Chief Master 188 00:06:52,478 --> 00:06:54,420 Sergeant Jason France , who is a 189 00:06:54,420 --> 00:06:56,370 Transcom senior enlisted leader 190 00:06:56,970 --> 00:07:00,260 Afternoon Chief . Good afternoon . And 191 00:07:00,260 --> 00:07:02,482 I would also like to say thanks for all 192 00:07:02,482 --> 00:07:04,649 the reporters on the line for allowing 193 00:07:04,649 --> 00:07:06,871 us this opportunity to talk about these 194 00:07:06,871 --> 00:07:08,982 two very important topics specific to 195 00:07:08,982 --> 00:07:11,204 the award of the global household goods 196 00:07:11,204 --> 00:07:11,080 contract . This is an absolute win for 197 00:07:11,080 --> 00:07:13,080 our service members , Department of 198 00:07:13,080 --> 00:07:15,136 Defense employees and our families . 199 00:07:15,136 --> 00:07:17,024 This puts us on the right path to 200 00:07:17,024 --> 00:07:19,024 fixing issues that have plagued the 201 00:07:19,024 --> 00:07:21,136 Defense personal property program for 202 00:07:21,136 --> 00:07:23,191 years . I've moved 15 times in my 30 203 00:07:23,191 --> 00:07:25,358 year career . Nine of those moves with 204 00:07:25,358 --> 00:07:27,358 the family . I fully understand the 205 00:07:27,358 --> 00:07:29,413 stresses and frustrations associated 206 00:07:29,413 --> 00:07:31,080 with military moves , and I'm 207 00:07:31,080 --> 00:07:33,191 absolutely confident that we will now 208 00:07:33,191 --> 00:07:35,358 be able to deliver the quality service 209 00:07:35,358 --> 00:07:37,191 that our people and our families 210 00:07:37,191 --> 00:07:39,302 deserve going into the future . There 211 00:07:39,302 --> 00:07:39,130 has been an incredible amount of 212 00:07:39,140 --> 00:07:40,990 teamwork to get us here from the 213 00:07:40,990 --> 00:07:43,157 service members of families who shared 214 00:07:43,157 --> 00:07:45,268 their experiences and recommendations 215 00:07:45,268 --> 00:07:47,101 with us , the leaders across the 216 00:07:47,101 --> 00:07:48,990 department , including all of the 217 00:07:48,990 --> 00:07:50,990 services , who are all committed to 218 00:07:50,990 --> 00:07:53,212 improving the moving process and taking 219 00:07:53,212 --> 00:07:52,900 care of our people in our families . 220 00:07:53,290 --> 00:07:55,401 And that is what this effort has been 221 00:07:55,401 --> 00:07:57,568 all about from the start , taking care 222 00:07:57,568 --> 00:07:59,623 of our people and our families . I'm 223 00:07:59,623 --> 00:08:01,623 also happy to take your questions . 224 00:08:01,623 --> 00:08:03,846 Thank you . Okay , so with that , we'll 225 00:08:03,846 --> 00:08:05,790 go straight to the phones . Jeff , 226 00:08:05,790 --> 00:08:09,520 you're up first . I thank you . Can you 227 00:08:09,520 --> 00:08:12,880 say how many families you expect to be 228 00:08:12,880 --> 00:08:15,480 able to make the PCs moves under the 229 00:08:15,480 --> 00:08:18,300 exceptions outlined by Deal D . Thank 230 00:08:18,300 --> 00:08:19,300 you . 231 00:08:24,210 --> 00:08:26,210 Hey , Jeff , this is written more . 232 00:08:26,210 --> 00:08:28,377 Thanks for the question . So right now 233 00:08:28,377 --> 00:08:30,450 there are There are over 30 fans , 234 00:08:30,460 --> 00:08:33,150 30,000 families with booking requests 235 00:08:33,160 --> 00:08:35,720 in the queue who are seeking an 236 00:08:35,720 --> 00:08:36,831 exceptions policy . 237 00:08:41,840 --> 00:08:44,062 Thank you and they're all going to move 238 00:08:44,062 --> 00:08:45,951 this summer . Is that what you're 239 00:08:45,951 --> 00:08:49,210 saying ? Those are the families who 240 00:08:49,210 --> 00:08:51,210 have been who have been approved or 241 00:08:51,210 --> 00:08:53,880 authorised to move on and if conditions 242 00:08:53,880 --> 00:08:56,590 allow will proceed with their PCs . 243 00:09:00,040 --> 00:09:02,790 Okay , Uh , we're gonna move on now to 244 00:09:02,790 --> 00:09:03,250 Karen . 245 00:09:07,240 --> 00:09:09,351 Hi . Thanks for taking the question . 246 00:09:09,540 --> 00:09:12,090 Just as a follow up from Jeff Question . 247 00:09:12,640 --> 00:09:15,410 Are you considering extending moves 248 00:09:15,680 --> 00:09:17,847 through the end of the year ? Possibly 249 00:09:17,847 --> 00:09:20,580 because of the situation . 250 00:09:23,840 --> 00:09:26,118 Hey , Karen , this is Rick March again . 251 00:09:26,118 --> 00:09:28,520 Absolutely . The 30,000 I mentioned to 252 00:09:28,520 --> 00:09:30,840 Jeff is what we have in the system . 253 00:09:30,840 --> 00:09:34,110 Now that's been approved . The services 254 00:09:34,120 --> 00:09:36,940 personnel communities are working to 255 00:09:37,240 --> 00:09:39,462 identify their projections for the rest 256 00:09:39,462 --> 00:09:41,518 of the year , and the demand will be 257 00:09:41,518 --> 00:09:43,184 significant . So I absolutely 258 00:09:43,184 --> 00:09:46,530 anticipate moves going well into the 259 00:09:46,540 --> 00:09:48,910 fall and early winter . I think this 260 00:09:48,910 --> 00:09:50,854 year that year , the notion of the 261 00:09:50,854 --> 00:09:53,190 typical peak season a so we know what ? 262 00:09:53,190 --> 00:09:54,190 Historically . 263 00:09:56,840 --> 00:10:00,110 Okay , um , in my while to ask another 264 00:10:00,110 --> 00:10:02,110 question . Or you need to go to the 265 00:10:02,110 --> 00:10:04,221 next person . Now , go ahead . You go 266 00:10:04,221 --> 00:10:07,850 followed . Okay . In terms of the 267 00:10:07,850 --> 00:10:11,560 new contract , how will this do ? 268 00:10:12,040 --> 00:10:15,070 Program improved the capacity in the 269 00:10:15,080 --> 00:10:17,580 system and how will it improve the 270 00:10:17,580 --> 00:10:20,000 quality of moves for service members ? 271 00:10:24,690 --> 00:10:26,912 Karen . This is Rick Marsh again . So I 272 00:10:26,912 --> 00:10:28,968 think there's a couple components to 273 00:10:28,968 --> 00:10:31,079 that . The first is understanding our 274 00:10:31,079 --> 00:10:33,190 business model . Currently , where it 275 00:10:33,190 --> 00:10:35,412 is , it is transactional in nature . We 276 00:10:35,412 --> 00:10:37,412 don't have an enduring contract and 277 00:10:37,412 --> 00:10:37,400 enduring relationship with any of the 278 00:10:37,400 --> 00:10:40,560 providers in the program . So first , 279 00:10:40,560 --> 00:10:42,671 entering to a multiyear relationships 280 00:10:43,060 --> 00:10:45,116 provide industry with the confidence 281 00:10:45,116 --> 00:10:47,338 and rationale to invest in capacity and 282 00:10:47,338 --> 00:10:49,338 introduced relations with their own 283 00:10:49,338 --> 00:10:51,660 network to meet our peak demand . The 284 00:10:51,670 --> 00:10:53,448 second aspect of it is capacity 285 00:10:53,448 --> 00:10:56,340 management . By centralizing our demand 286 00:10:56,340 --> 00:10:58,562 planning with a single entity , we will 287 00:10:58,562 --> 00:11:00,520 be able to prove utilization of 288 00:11:00,520 --> 00:11:02,742 available capacity in a way we can't do 289 00:11:02,742 --> 00:11:04,853 under the current model again , where 290 00:11:04,853 --> 00:11:07,310 we have dozens of dozens of beauty 291 00:11:07,310 --> 00:11:09,477 offices awarding traffic on a shipment 292 00:11:09,477 --> 00:11:12,320 by shipment basis with no , again with 293 00:11:12,330 --> 00:11:15,550 no , with no planning or forecast for 294 00:11:15,550 --> 00:11:17,930 injuries , toe work off and then lastly 295 00:11:17,930 --> 00:11:19,430 and most importantly , the 296 00:11:19,430 --> 00:11:22,100 accountability piece before the Global 297 00:11:22,100 --> 00:11:24,100 House . Because contract we did not 298 00:11:24,100 --> 00:11:26,211 have a formal contract with household 299 00:11:26,211 --> 00:11:28,378 with providers and could not hold them 300 00:11:28,378 --> 00:11:30,378 accountable in any meaningful way , 301 00:11:33,340 --> 00:11:36,150 I think . Okay , 302 00:11:37,380 --> 00:11:39,547 moving on will go to Chris and tell us 303 00:11:39,547 --> 00:11:41,047 who you work for . Chris . 304 00:11:43,840 --> 00:11:47,830 Chris Anderson . A WPS news . So I'm 305 00:11:47,830 --> 00:11:50,108 curious about the accountability piece . 306 00:11:50,108 --> 00:11:52,108 How will that work ? Because I know 307 00:11:52,108 --> 00:11:54,219 that , um , one of the most difficult 308 00:11:54,219 --> 00:11:55,997 things about a move . This your 309 00:11:55,997 --> 00:11:58,108 treasure , things arrived . But maybe 310 00:11:58,108 --> 00:12:00,219 they don't all arrive . Or maybe they 311 00:12:00,219 --> 00:12:02,163 are in the same condition that you 312 00:12:02,163 --> 00:12:04,750 entered as when you pass them . So , um , 313 00:12:05,480 --> 00:12:07,770 how will that work ? Because this is 314 00:12:07,880 --> 00:12:09,880 this has been an issue for a lot of 315 00:12:09,880 --> 00:12:11,047 families , I think . 316 00:12:14,110 --> 00:12:16,166 No , this is Rick again . And you're 317 00:12:16,166 --> 00:12:19,030 exactly right . Claims do the loss and 318 00:12:19,030 --> 00:12:22,020 damage or the top issue in the current 319 00:12:22,020 --> 00:12:24,242 program . So there's a couple of pieces 320 00:12:24,242 --> 00:12:26,464 to that . So the first goes back to the 321 00:12:26,464 --> 00:12:28,687 business model right on under . Art are 322 00:12:28,687 --> 00:12:30,687 transactional approach . You know , 323 00:12:30,687 --> 00:12:33,650 there is where you have no no rational 324 00:12:33,650 --> 00:12:35,750 to invest in quality suppliers and 325 00:12:35,760 --> 00:12:37,704 invest in your network . You can't 326 00:12:37,704 --> 00:12:39,704 forecast the work that you're gonna 327 00:12:39,704 --> 00:12:42,720 perform are our current model leads toa 328 00:12:42,840 --> 00:12:45,062 using day laborers and other folks that 329 00:12:45,062 --> 00:12:47,173 maybe aren't as well trained . Moving 330 00:12:47,173 --> 00:12:49,410 professionals should be again by 331 00:12:49,420 --> 00:12:51,642 centralizing our demand , we're sending 332 00:12:51,642 --> 00:12:53,864 a very clear signal to industry of what 333 00:12:53,864 --> 00:12:56,031 our demand is . You know what they can 334 00:12:56,031 --> 00:12:58,198 expect to move , and they can hire and 335 00:12:58,198 --> 00:13:00,470 invest in . You're very highly highly 336 00:13:00,470 --> 00:13:02,637 trained employees to come into service 337 00:13:02,637 --> 00:13:04,637 number homes to handle there , uh , 338 00:13:05,310 --> 00:13:08,010 handle their pack out or delivery . On 339 00:13:08,010 --> 00:13:11,120 the accountability side , we have our 340 00:13:11,120 --> 00:13:13,009 we have a global network today of 341 00:13:13,009 --> 00:13:15,064 personal property offices , over 300 342 00:13:15,064 --> 00:13:16,898 personal property offices of the 343 00:13:16,898 --> 00:13:19,009 insulation insulation office level on 344 00:13:19,009 --> 00:13:21,176 another 42 shipping offices around the 345 00:13:21,176 --> 00:13:23,430 globe who were all going to be through 346 00:13:23,440 --> 00:13:25,051 Mr Brennan's office . On the 347 00:13:25,051 --> 00:13:26,996 acquisition side , you're formally 348 00:13:26,996 --> 00:13:28,940 appointed contracting officers and 349 00:13:28,940 --> 00:13:31,370 quality assurance evaluate . We're 350 00:13:31,370 --> 00:13:33,203 gonna be working off centralized 351 00:13:33,203 --> 00:13:35,740 quality assurance of Annan's plan to 352 00:13:35,740 --> 00:13:38,260 ensure we have accurate , rigorous 353 00:13:38,260 --> 00:13:40,780 oversight over the contract . And then 354 00:13:40,780 --> 00:13:42,780 when it comes here for the family , 355 00:13:42,780 --> 00:13:45,002 when an issue does arrive your most . I 356 00:13:45,002 --> 00:13:46,947 would say most of your most of the 357 00:13:46,947 --> 00:13:48,891 issues that we have in the current 358 00:13:48,891 --> 00:13:51,058 program revolve around communication . 359 00:13:51,058 --> 00:13:53,169 So we're gonna be able to bring tools 360 00:13:53,169 --> 00:13:55,058 to the table that we simply can't 361 00:13:55,058 --> 00:13:56,947 deliver today . Under the current 362 00:13:56,947 --> 00:13:59,070 program , um , to be able to put 363 00:13:59,080 --> 00:14:01,247 families in touch with representatives 364 00:14:01,247 --> 00:14:03,610 from industry faster to make the claims 365 00:14:03,610 --> 00:14:06,850 process much cleaner . Much simpler on 366 00:14:06,850 --> 00:14:09,080 for them to have it settled in to be to 367 00:14:09,080 --> 00:14:12,280 be made whole , to be made whole much 368 00:14:12,280 --> 00:14:13,891 faster than they are today . 369 00:14:17,540 --> 00:14:19,318 Okay , Chris , have follow up . 370 00:14:22,740 --> 00:14:24,670 So I'm wondering about the claims 371 00:14:24,680 --> 00:14:26,569 claims process . Could you talk a 372 00:14:26,569 --> 00:14:28,624 little bit more about that ? Um , in 373 00:14:28,624 --> 00:14:30,700 the cleaner and faster . This means 374 00:14:30,710 --> 00:14:34,680 that , um , folks will have ahead 375 00:14:34,680 --> 00:14:37,740 of time , understand how to access and 376 00:14:37,750 --> 00:14:40,730 use the communication system for that 377 00:14:40,740 --> 00:14:42,250 purpose . Thank you . 378 00:14:47,320 --> 00:14:50,970 So I think your question was about the 379 00:14:51,070 --> 00:14:54,700 a new system that would be on new a new 380 00:14:54,700 --> 00:14:56,756 system of the field . Do I have that 381 00:14:56,756 --> 00:15:00,300 right ? I'm 382 00:15:00,300 --> 00:15:03,470 wondering how powerful it worked . Part 383 00:15:03,470 --> 00:15:06,010 of the quality of services based on , 384 00:15:06,540 --> 00:15:08,710 uh , the ability of families to follow 385 00:15:08,710 --> 00:15:11,400 up on claims when things don't go well , 386 00:15:12,350 --> 00:15:14,620 a Z , they anticipated . You know , 387 00:15:14,630 --> 00:15:16,800 something is missing . Where's money 388 00:15:17,300 --> 00:15:21,080 furniture or realize that it's not in 389 00:15:21,080 --> 00:15:23,680 the condition that it was passed on all 390 00:15:23,680 --> 00:15:26,610 of those things , knowing ahead of time 391 00:15:27,000 --> 00:15:29,222 what you could do , whether there's one 392 00:15:29,222 --> 00:15:31,680 person to contact , whether there's ah , 393 00:15:31,840 --> 00:15:35,800 a specific , dedicated contact , um , 394 00:15:36,640 --> 00:15:40,160 system , uh , and how to use that might 395 00:15:40,160 --> 00:15:42,493 have used some of that stress is moving . 396 00:15:42,493 --> 00:15:44,860 So that's what I'm curious about . That 397 00:15:44,870 --> 00:15:48,050 changing and improving . And if you 398 00:15:48,050 --> 00:15:50,272 could speak to battle it out , that was 399 00:15:50,272 --> 00:15:53,420 great . Thanks for the clarification . 400 00:15:53,860 --> 00:15:56,082 So that is absolutely one of the things 401 00:15:56,082 --> 00:15:58,138 we're looking to change . One of the 402 00:15:58,138 --> 00:16:00,138 complaints in the current programme 403 00:16:00,138 --> 00:16:02,360 eyes that you have you 45 or six people 404 00:16:02,360 --> 00:16:04,980 calling you and telling you they're the 405 00:16:05,080 --> 00:16:07,191 They're the single point of contact . 406 00:16:07,191 --> 00:16:09,710 If different company names , um , it's 407 00:16:09,940 --> 00:16:12,340 confusing . It's even worse when the 408 00:16:12,350 --> 00:16:14,572 when the i t . That that we use or that 409 00:16:14,572 --> 00:16:18,370 our partners use . It's not up to the 410 00:16:18,370 --> 00:16:21,370 level duty families you've certainly 411 00:16:21,370 --> 00:16:23,640 demand in their personal life , and 412 00:16:23,640 --> 00:16:25,696 certainly not to the level that they 413 00:16:25,696 --> 00:16:27,807 deserve for something as important as 414 00:16:27,807 --> 00:16:29,918 the PCs . Yes , one of the one of the 415 00:16:29,918 --> 00:16:32,420 requirements that we have is that 416 00:16:34,140 --> 00:16:36,590 is that the he marked The contractor 417 00:16:36,590 --> 00:16:38,812 provides a single point of contact to a 418 00:16:38,812 --> 00:16:41,034 family that is the point of contact for 419 00:16:41,034 --> 00:16:43,100 the duration of the move from the 420 00:16:43,100 --> 00:16:44,822 moment they receive orders and 421 00:16:44,822 --> 00:16:47,044 potentially received counseling through 422 00:16:47,044 --> 00:16:48,156 claims settlement . 423 00:16:53,340 --> 00:16:55,770 Okay , Thank you . Now we're gonna go 424 00:16:55,770 --> 00:16:59,620 on to Marcus . Thanks for doing this . 425 00:16:59,630 --> 00:17:01,660 I kind of got a tangential question 426 00:17:01,670 --> 00:17:03,837 when General Lyons spoke to us about a 427 00:17:03,837 --> 00:17:07,360 month or so ago . Talked about the 428 00:17:07,360 --> 00:17:09,560 health of the commercial carriers that 429 00:17:09,560 --> 00:17:12,650 you guys move happier than cargo air 430 00:17:12,650 --> 00:17:15,230 carrier that I was wondering if people 431 00:17:15,230 --> 00:17:17,780 lost any carriers . I know Miami Air 432 00:17:17,870 --> 00:17:21,070 filed for bankruptcy . And , um , with 433 00:17:21,080 --> 00:17:24,070 the commercial airlines being way well 434 00:17:24,070 --> 00:17:26,520 down in our demand right now , have you 435 00:17:26,520 --> 00:17:29,040 brought on any new ones or you look to 436 00:17:29,040 --> 00:17:31,050 expand . Thank you . 437 00:17:36,220 --> 00:17:38,109 This is can Brendan , director of 438 00:17:38,109 --> 00:17:40,276 acquisition . Ah , a little bit , uh , 439 00:17:40,276 --> 00:17:42,320 different in the GH c . But it is 440 00:17:42,330 --> 00:17:44,497 something that we are worth looking at 441 00:17:44,497 --> 00:17:47,300 daily . We have been engaged with 442 00:17:47,310 --> 00:17:50,110 industry on a daily basis and actually 443 00:17:50,110 --> 00:17:54,040 have regular bi weekly segment 444 00:17:54,130 --> 00:17:57,710 discussions the air , the surface 445 00:17:57,830 --> 00:18:01,210 surface and the shipping entities . 446 00:18:01,600 --> 00:18:03,720 And we have been working with them . 447 00:18:03,730 --> 00:18:07,070 Teoh track their Covad response and 448 00:18:07,070 --> 00:18:09,210 ensures that the business base is 449 00:18:09,220 --> 00:18:11,780 capable and continues to be capable 450 00:18:11,920 --> 00:18:14,260 throughout the cove . It and recovery 451 00:18:19,290 --> 00:18:22,460 markets have a follow up . Yes . Can 452 00:18:22,460 --> 00:18:24,349 you say people lost any carrier ? 453 00:18:26,800 --> 00:18:29,022 I'm sorry . Can you repeat the question 454 00:18:29,022 --> 00:18:31,133 format in here ? Yes , sir . Have you 455 00:18:31,133 --> 00:18:33,078 lost any carriers of any carrier's 456 00:18:33,078 --> 00:18:35,300 gonna business unable . Cooperate . You 457 00:18:35,300 --> 00:18:37,244 do the lack of their other typical 458 00:18:37,244 --> 00:18:39,580 business that they have that decline . 459 00:18:40,190 --> 00:18:44,150 No . We have not seen any declination 460 00:18:44,160 --> 00:18:47,940 on a Z Part of that , uh , we are 461 00:18:47,950 --> 00:18:49,760 actually one of the more active 462 00:18:49,760 --> 00:18:53,080 customer sectors still around in 463 00:18:53,080 --> 00:18:56,350 providing demand signal . Although we 464 00:18:56,360 --> 00:18:58,850 see that rebounding a little bit with 465 00:18:58,860 --> 00:19:01,320 the worldwide recovery . But we have 466 00:19:01,320 --> 00:19:04,010 not lost anyone individually . 467 00:19:05,740 --> 00:19:09,510 Thank you . Okay . 468 00:19:09,520 --> 00:19:10,909 And now we go to Ellen . 469 00:19:16,170 --> 00:19:19,010 I'm very interested in how the carriers 470 00:19:19,020 --> 00:19:22,000 will be certifying to the families 471 00:19:22,920 --> 00:19:24,976 the health of their crews . I mean , 472 00:19:24,976 --> 00:19:27,580 how do you do that is everybody or the 473 00:19:27,580 --> 00:19:30,670 carrier is expected to positively test 474 00:19:30,670 --> 00:19:33,410 everybody . How is that gonna work ? 475 00:19:33,420 --> 00:19:35,531 And what evidence should the families 476 00:19:35,531 --> 00:19:36,531 be looking for ? 477 00:19:39,740 --> 00:19:41,907 And this is Rick Marshall . And thanks 478 00:19:41,907 --> 00:19:43,907 for the question . So So what we've 479 00:19:43,907 --> 00:19:47,420 directed industry to do is be very 480 00:19:47,420 --> 00:19:50,010 familiar with CDC guidelines which 481 00:19:50,140 --> 00:19:52,307 change driving . Two weeks ago , there 482 00:19:52,307 --> 00:19:56,150 were others . Nine . The first piece of 483 00:19:56,150 --> 00:19:58,310 it is is having the tsp's . The 484 00:19:58,470 --> 00:20:01,440 mainstream service providers your be 485 00:20:01,440 --> 00:20:03,720 educated on what the symptoms are . And 486 00:20:03,720 --> 00:20:06,570 then to screen the personnel before 487 00:20:06,570 --> 00:20:08,737 they're sent to before they're sent to 488 00:20:08,737 --> 00:20:11,660 a home , screen them for those symptoms . 489 00:20:12,340 --> 00:20:14,340 And if there's an issue , make sure 490 00:20:14,340 --> 00:20:16,562 that they're not included on that group 491 00:20:16,562 --> 00:20:18,396 on direct the crew members , the 492 00:20:18,396 --> 00:20:20,673 medical medical attention is necessary . 493 00:20:20,930 --> 00:20:22,930 And then the second piece of that , 494 00:20:22,930 --> 00:20:24,708 your question was , how is that 495 00:20:24,708 --> 00:20:28,670 verified to the family ? So what we've 496 00:20:28,730 --> 00:20:30,841 what we've directed entry to do is to 497 00:20:30,841 --> 00:20:32,910 present a form that says , Hey , I 498 00:20:32,920 --> 00:20:34,930 certify that these folks have been 499 00:20:34,930 --> 00:20:38,430 screened to the best of my ability . I 500 00:20:38,440 --> 00:20:39,440 haven't , 501 00:20:42,640 --> 00:20:45,040 um , and that is left with the family 502 00:20:45,600 --> 00:20:47,711 so that the family is not responsible 503 00:20:47,711 --> 00:20:49,810 for asking those questions or for 504 00:20:50,310 --> 00:20:53,860 driving enforcement . And , uh , hello , 505 00:20:53,860 --> 00:20:55,860 Ellen . This is Chief France . Also 506 00:20:55,860 --> 00:20:58,027 fall upon Mr Marsha's point the family 507 00:20:58,027 --> 00:21:00,138 is actually gonna receive each family 508 00:21:00,138 --> 00:21:02,360 will receive an email describing all of 509 00:21:02,360 --> 00:21:04,249 this so they know exactly what to 510 00:21:04,249 --> 00:21:06,360 expect of the carrier . And they know 511 00:21:06,360 --> 00:21:08,550 exactly what they can do if they run 512 00:21:08,550 --> 00:21:10,550 into one of these challenges with a 513 00:21:10,550 --> 00:21:14,550 carrier . Um , 514 00:21:15,610 --> 00:21:19,440 in a in 515 00:21:19,450 --> 00:21:22,380 following up . So the family isn't 516 00:21:22,390 --> 00:21:24,730 satisfied , or they get bad vibes from 517 00:21:24,730 --> 00:21:26,952 the certification they've been handed . 518 00:21:27,090 --> 00:21:31,030 Um , they saying we don't want you . 519 00:21:31,030 --> 00:21:34,050 How fast is the carrier expected to 520 00:21:34,050 --> 00:21:35,383 send another crew out ? 521 00:21:39,440 --> 00:21:41,551 So I say this is This is Rick again . 522 00:21:41,551 --> 00:21:43,496 So I think that's become situation 523 00:21:43,496 --> 00:21:45,607 dependent , right ? I mean , the most 524 00:21:45,607 --> 00:21:47,607 important thing in this is that the 525 00:21:47,607 --> 00:21:49,829 family is comfortable on . Then they're 526 00:21:49,829 --> 00:21:49,670 not being put in a position that they 527 00:21:49,670 --> 00:21:51,559 don't want to be in . That is the 528 00:21:52,660 --> 00:21:54,438 comfort of personnel , that the 529 00:21:54,438 --> 00:21:56,549 protection of the force , that's what 530 00:21:56,549 --> 00:21:58,660 matters . You're not not not a lot of 531 00:21:58,660 --> 00:22:01,140 moving timeline that said that the 532 00:22:01,830 --> 00:22:03,608 family simply needs to call the 533 00:22:03,608 --> 00:22:05,830 transportation office in their chain of 534 00:22:05,830 --> 00:22:07,608 command toe work with having it 535 00:22:07,608 --> 00:22:11,270 rescheduled . Okay , 536 00:22:11,720 --> 00:22:15,100 but here's my question . Family might 537 00:22:15,100 --> 00:22:17,156 be up under a deadline . They have a 538 00:22:17,156 --> 00:22:19,322 week to get to the next station . They 539 00:22:19,322 --> 00:22:21,656 have to get this stuff put on the truck . 540 00:22:21,656 --> 00:22:23,711 They don't feel comfortable with the 541 00:22:23,711 --> 00:22:26,710 crew , but they're told by their local 542 00:22:26,710 --> 00:22:28,599 office that another move can't be 543 00:22:28,599 --> 00:22:30,599 scheduled for another three weeks . 544 00:22:30,599 --> 00:22:32,490 They're still in a corner . 545 00:22:36,240 --> 00:22:38,351 Yeah , well , oil . And this is Chief 546 00:22:38,351 --> 00:22:40,351 France again . You know , this also 547 00:22:40,351 --> 00:22:42,296 comes down to that service members 548 00:22:42,296 --> 00:22:44,462 engagement with their chain of command 549 00:22:44,462 --> 00:22:46,684 and the Transportation Office , so they 550 00:22:46,684 --> 00:22:48,684 can work together to come up with a 551 00:22:48,684 --> 00:22:51,170 reasonable solution on the after d o d 552 00:22:51,510 --> 00:22:53,750 and behalf of that service provider to 553 00:22:53,750 --> 00:22:55,028 get that rescheduled . 554 00:22:57,310 --> 00:22:59,380 Hi . This is Christina Long from 555 00:22:59,380 --> 00:23:01,213 bipartisan . Okay , if I asked a 556 00:23:01,213 --> 00:23:03,436 question , Yes , I think that earlier I 557 00:23:03,436 --> 00:23:05,380 didn't have a question . Okay , go 558 00:23:05,380 --> 00:23:07,920 ahead . Okay . Thank you . Um , how 559 00:23:07,920 --> 00:23:10,610 many families and total have moved 560 00:23:11,530 --> 00:23:14,270 as exceptions ? Just , you know , 561 00:23:14,370 --> 00:23:17,680 overall , um , in addition to the 562 00:23:17,690 --> 00:23:19,950 30,000 that's been approved to date . 563 00:23:22,980 --> 00:23:25,202 Hey , this is Rick Marshall . Since the 564 00:23:25,202 --> 00:23:27,540 initial stop movement order in early 565 00:23:27,540 --> 00:23:30,450 March . Just over 12.5 1000 shipments . 566 00:23:32,010 --> 00:23:34,980 Okay , 12.5 1000 shipments , and then 567 00:23:35,350 --> 00:23:38,260 for the 30,000 Um , can you go into a 568 00:23:38,260 --> 00:23:40,920 little bit more detail on exactly sort 569 00:23:40,920 --> 00:23:44,100 of what the timeline is like , how 570 00:23:44,640 --> 00:23:48,370 quickly there they should be able to 571 00:23:48,380 --> 00:23:51,660 move and when those moves might might 572 00:23:51,670 --> 00:23:54,660 be completed . Is that something ? Uh , 573 00:23:54,780 --> 00:23:57,002 that could happen , like in a week , or 574 00:23:57,002 --> 00:24:00,450 like , two weeks ? Or , you know , uh , 575 00:24:00,460 --> 00:24:02,627 when they're they expected to complete 576 00:24:02,770 --> 00:24:03,770 their move . 577 00:24:07,940 --> 00:24:10,850 So those 30,000 are through the end of 578 00:24:10,850 --> 00:24:13,210 the current stock movement period of 30 579 00:24:13,220 --> 00:24:16,960 years . So they all have they They 580 00:24:16,970 --> 00:24:19,240 received approval move it communicated 581 00:24:19,240 --> 00:24:21,990 their their ah preferred move date to 582 00:24:21,990 --> 00:24:24,212 the transportation Office and they have 583 00:24:24,212 --> 00:24:26,390 a date you lined up in the system that 584 00:24:26,390 --> 00:24:29,280 aligns with their with their the week 585 00:24:29,280 --> 00:24:31,447 of their preferred pick up . All those 586 00:24:31,447 --> 00:24:33,230 30,000 are in various stages of 587 00:24:33,240 --> 00:24:35,240 processing . Some , some are in the 588 00:24:35,240 --> 00:24:37,407 queue somewhere being counseled . Some 589 00:24:37,407 --> 00:24:39,573 have been awarded to a TSP . Some have 590 00:24:39,573 --> 00:24:41,930 had the pre pre move survey done , but 591 00:24:41,930 --> 00:24:44,120 that 30,000 represents what we have 592 00:24:44,130 --> 00:24:46,660 visibility of pickups 593 00:24:47,670 --> 00:24:51,430 through 30 years , okay ? And so 594 00:24:51,430 --> 00:24:54,150 they there might There might be more , 595 00:24:54,160 --> 00:24:56,730 uh , families having to move before 596 00:24:56,730 --> 00:24:58,760 then . And are they expected to 597 00:24:58,760 --> 00:25:00,816 complete their move before June ? Or 598 00:25:00,816 --> 00:25:02,880 they're just sort of it gingery or 599 00:25:02,880 --> 00:25:05,300 they're just in the queue . Um , and 600 00:25:05,300 --> 00:25:07,189 they could move , like , say , in 601 00:25:07,189 --> 00:25:08,300 August or something 602 00:25:10,940 --> 00:25:14,210 so so families could get added . I'm 603 00:25:14,210 --> 00:25:17,400 confident we'll see additional your 604 00:25:17,400 --> 00:25:19,511 families . Your shipment requests get 605 00:25:19,511 --> 00:25:21,980 added into the queue for movement . Um , 606 00:25:22,110 --> 00:25:25,040 you and these air , this is pickups 607 00:25:26,520 --> 00:25:28,742 between now and 30 June not necessarily 608 00:25:28,742 --> 00:25:31,990 delivery , Aziz , you know , depending 609 00:25:31,990 --> 00:25:34,323 on depending on where they're traveling , 610 00:25:34,323 --> 00:25:36,046 well , dr , when they arrive , 611 00:25:36,980 --> 00:25:38,980 depending on continue . This is all 612 00:25:38,980 --> 00:25:40,924 this is and will remain conditions 613 00:25:40,924 --> 00:25:43,180 based if conditions don't allow a 614 00:25:43,180 --> 00:25:45,800 shipment to happen . Um , I I could 615 00:25:45,800 --> 00:25:47,967 also see shipments being being shifted 616 00:25:47,967 --> 00:25:49,940 to the right . Going back to the 617 00:25:49,940 --> 00:25:52,170 discussion on families aren't 618 00:25:52,170 --> 00:25:54,337 comfortable or or if conditions change 619 00:25:54,337 --> 00:25:57,120 in a location , I absolutely envisioned 620 00:25:57,210 --> 00:25:58,877 shipments being rescheduled . 621 00:26:00,980 --> 00:26:03,790 Thank you so much for doing this . And 622 00:26:03,960 --> 00:26:06,440 is there is there what families do ? 623 00:26:06,450 --> 00:26:08,450 The movers come and they don't do . 624 00:26:08,450 --> 00:26:10,617 They don't feel comfortable there like 625 00:26:10,617 --> 00:26:12,950 a phone line they can call or something , 626 00:26:12,950 --> 00:26:15,480 or uh And then have you ensure the 627 00:26:15,480 --> 00:26:18,050 movers know how the follow protocol ? 628 00:26:22,140 --> 00:26:24,196 So if the families not comfortable , 629 00:26:24,196 --> 00:26:26,418 they should absolutely reach out to the 630 00:26:26,418 --> 00:26:28,584 transportation office . You know , the 631 00:26:28,584 --> 00:26:30,260 numbers on their on their ah 632 00:26:31,970 --> 00:26:34,030 documentation they received from the 633 00:26:34,060 --> 00:26:36,004 train station office , they should 634 00:26:36,004 --> 00:26:37,893 absolutely contact their chain of 635 00:26:37,893 --> 00:26:40,116 command . And they can absolutely reach 636 00:26:40,116 --> 00:26:42,171 out to their service headquarters or 637 00:26:42,171 --> 00:26:44,338 the U . S . Transportation Command for 638 00:26:44,338 --> 00:26:48,300 help . It's for is how the on 639 00:26:48,300 --> 00:26:50,570 the verification piece this gets back 640 00:26:50,580 --> 00:26:52,691 to the department's direction to make 641 00:26:52,691 --> 00:26:54,636 sure that we have beauty personnel 642 00:26:54,636 --> 00:26:56,636 touching base with every family and 643 00:26:56,636 --> 00:26:59,770 every move , uh , ensure the protocols 644 00:26:59,770 --> 00:27:03,200 are being followed . Thank you . 645 00:27:03,380 --> 00:27:06,110 Think chief France with a follow up on 646 00:27:06,110 --> 00:27:07,999 that too . You know , during this 647 00:27:07,999 --> 00:27:10,166 process a deal . The representative is 648 00:27:10,166 --> 00:27:12,388 required to reach out to that family at 649 00:27:12,388 --> 00:27:14,499 some point . So if there ever comes a 650 00:27:14,499 --> 00:27:16,277 situation where family may feel 651 00:27:16,277 --> 00:27:18,388 hesitant for whatever reason , engage 652 00:27:18,388 --> 00:27:20,550 directly with that . With that moving 653 00:27:20,550 --> 00:27:24,060 company , they will have ah , member of 654 00:27:24,070 --> 00:27:26,720 Radio D representative contacting them 655 00:27:26,720 --> 00:27:28,664 sometimes throughout the process . 656 00:27:29,060 --> 00:27:31,480 Those , uh , that's another avenue for 657 00:27:31,480 --> 00:27:33,702 those families to get help if they need 658 00:27:33,702 --> 00:27:37,330 it . Thank you . Thank you , sir . We 659 00:27:37,330 --> 00:27:39,386 don't have any questions here in the 660 00:27:39,386 --> 00:27:41,608 room . So we have time on the phone for 661 00:27:41,608 --> 00:27:43,830 one more last question . If anybody has 662 00:27:43,830 --> 00:27:47,520 one going once , twice . Okay , so 663 00:27:47,520 --> 00:27:50,750 we'll go back to the general . OK , go 664 00:27:50,750 --> 00:27:54,300 ahead . It's turning from 665 00:27:54,300 --> 00:27:57,370 military time . So to that 666 00:27:57,370 --> 00:28:00,910 12.5 1000 that have moved , 667 00:28:01,000 --> 00:28:04,560 what percentage of the usual volume is 668 00:28:04,570 --> 00:28:08,420 that ? And has there been any evidence 669 00:28:08,420 --> 00:28:10,830 of a change in the quality of moves 670 00:28:10,830 --> 00:28:13,052 over this time ? For example , have the 671 00:28:13,052 --> 00:28:15,350 customer satisfaction ratings got up ? 672 00:28:18,280 --> 00:28:20,336 Hey , Karen , this is Rick . Mark so 673 00:28:20,336 --> 00:28:23,160 worried . About 30% of typical volumes . 674 00:28:23,690 --> 00:28:26,930 Where would be this time each year ? I 675 00:28:26,930 --> 00:28:28,930 haven't seen any . I think it's too 676 00:28:28,930 --> 00:28:30,708 early to get the returns on the 677 00:28:30,708 --> 00:28:32,763 customer satisfaction surveys to see 678 00:28:32,763 --> 00:28:34,819 where that stands . Uh , but we have 679 00:28:34,819 --> 00:28:36,986 gotten good feedback from families who 680 00:28:36,986 --> 00:28:39,152 have , you know , who have highlighted 681 00:28:39,152 --> 00:28:43,080 the peace following these protocols . P . 682 00:28:43,080 --> 00:28:45,358 And you're communicating ahead of time . 683 00:28:45,358 --> 00:28:47,580 Um , you describe how the move was 684 00:28:47,580 --> 00:28:49,580 going to happen and the things that 685 00:28:49,580 --> 00:28:51,858 they were going to do to keep him safe . 686 00:28:51,858 --> 00:28:53,913 So as far as the formal satisfaction 687 00:28:53,913 --> 00:28:56,080 survey goes , I think it's too early . 688 00:28:56,080 --> 00:28:56,020 But we've gotten some good spot 689 00:28:56,020 --> 00:28:58,131 reporting , and it goes from families 690 00:28:58,131 --> 00:29:00,470 that they've been comfortable so far 691 00:29:00,470 --> 00:29:03,520 with what industries been doing . Okay , 692 00:29:03,530 --> 00:29:05,863 that's all the time . We have questions . 693 00:29:05,863 --> 00:29:08,030 I appreciate it . We'll go back to the 694 00:29:08,030 --> 00:29:09,919 gentleman . Transcom . Foursome . 695 00:29:09,919 --> 00:29:12,086 Closing remarks , Chief Francie , have 696 00:29:12,086 --> 00:29:14,900 any parting words ? Force No . Again . 697 00:29:14,900 --> 00:29:16,956 I just appreciate the opportunity to 698 00:29:16,956 --> 00:29:18,844 allow us Teoh , discuss this very 699 00:29:18,844 --> 00:29:22,080 important topic with represent our 700 00:29:22,080 --> 00:29:24,136 service members of families . Okay . 701 00:29:24,140 --> 00:29:28,140 Thank you , sir . Mr . Brennan , I 702 00:29:28,140 --> 00:29:30,560 did have one follow up to the last 703 00:29:30,560 --> 00:29:33,970 question about the experience that the 704 00:29:34,140 --> 00:29:36,362 people that are currently moving our ah 705 00:29:36,362 --> 00:29:39,270 and receiving this goes back a little 706 00:29:39,270 --> 00:29:41,381 bit to the earlier question about the 707 00:29:41,381 --> 00:29:44,480 industrial base . Those 12.5 1000 moves 708 00:29:44,550 --> 00:29:48,260 actually represent a desirable work 709 00:29:49,350 --> 00:29:51,750 for those vendors . So our current 710 00:29:51,750 --> 00:29:54,190 process has its own vetting already . 711 00:29:54,190 --> 00:29:58,050 But they're also competitive in wanting 712 00:29:58,050 --> 00:30:01,100 to participate in that workload by way 713 00:30:01,100 --> 00:30:03,780 of closing remarks of I appreciate the 714 00:30:03,780 --> 00:30:05,947 opportunity to talk a little bit about 715 00:30:05,947 --> 00:30:08,058 the global household goods contract . 716 00:30:08,058 --> 00:30:10,910 And Covic both are going to continue to 717 00:30:10,910 --> 00:30:14,680 be implementation challenges in 718 00:30:14,680 --> 00:30:16,847 this new and challenging environment . 719 00:30:17,240 --> 00:30:19,351 We think that we're set up to provide 720 00:30:19,600 --> 00:30:21,870 an improved capacity and capability for 721 00:30:21,870 --> 00:30:23,926 our war fighters and look forward to 722 00:30:24,170 --> 00:30:26,920 teeming with me , Mark A Z . We address 723 00:30:27,230 --> 00:30:29,700 the service members and their families 724 00:30:30,080 --> 00:30:32,700 concerns regarding PCs . Thank you . 725 00:30:33,640 --> 00:30:35,751 Okay . Thank you , sir . And lastly , 726 00:30:35,751 --> 00:30:38,800 Mr Marsh , Thanks again , doll . That 727 00:30:38,810 --> 00:30:41,720 that participated . Just , you know , 728 00:30:41,720 --> 00:30:43,887 just to clarify the time launch to hit 729 00:30:43,887 --> 00:30:45,998 that huddle met your chief France and 730 00:30:45,998 --> 00:30:48,109 Mr Brennan made on the global house a 731 00:30:48,109 --> 00:30:50,220 good contract . You know , all of the 732 00:30:50,220 --> 00:30:52,276 moves this season . All of the moves 733 00:30:52,276 --> 00:30:54,331 that we're talking about now for the 734 00:30:54,331 --> 00:30:56,498 rest of 2020 will be under the current 735 00:30:56,498 --> 00:30:58,276 process . Right ? Is Mr Brennan 736 00:30:58,276 --> 00:31:00,442 mentioned wear work . We're excited to 737 00:31:00,442 --> 00:31:02,442 get global household goods contract 738 00:31:02,442 --> 00:31:04,660 fielded , but it won't be until 739 00:31:05,280 --> 00:31:08,200 February of 2021 got a very deliberate 740 00:31:08,200 --> 00:31:10,422 transition period in place to make sure 741 00:31:10,422 --> 00:31:12,533 that we're teed up for success . Then 742 00:31:12,533 --> 00:31:14,890 the earlier questions on on quality , 743 00:31:14,900 --> 00:31:17,160 you know , what else are we doing to 744 00:31:17,160 --> 00:31:19,460 improve quality ? How will how will be 745 00:31:19,460 --> 00:31:22,850 Mark deliver a quality experience ? A 746 00:31:22,850 --> 00:31:25,072 lot of that is gonna be through . There 747 00:31:25,072 --> 00:31:27,294 are some great quality small business , 748 00:31:27,294 --> 00:31:29,239 a great quality providers . In the 749 00:31:29,239 --> 00:31:31,430 current program , there is a There is 750 00:31:31,430 --> 00:31:33,520 and will be a place for each of them 751 00:31:33,880 --> 00:31:35,991 under the golden half of its contract 752 00:31:35,991 --> 00:31:38,390 if they deliver a quality product today , 753 00:31:38,400 --> 00:31:40,511 I mean , there there services will be 754 00:31:40,511 --> 00:31:43,220 required , Uh , long as d o . D . Moves 755 00:31:43,230 --> 00:31:45,980 personal family around the globe . So 756 00:31:45,980 --> 00:31:48,202 again , thank you for thank you for the 757 00:31:48,202 --> 00:31:50,480 opportunity to speak with you and , uh , 758 00:31:50,480 --> 00:31:52,813 very grateful for your time here . Okay . 759 00:31:52,813 --> 00:31:54,869 Thank you , sir . And with that will 760 00:31:54,869 --> 00:31:57,147 come toe . We'll bring this to a close . 761 00:31:57,147 --> 00:31:59,202 Thank you all for participating . If 762 00:31:59,202 --> 00:32:01,313 you have anything that you followed , 763 00:32:01,313 --> 00:32:00,530 questions you think about , you can 764 00:32:00,530 --> 00:32:02,530 send them to the OSD Public Affairs 765 00:32:02,530 --> 00:32:04,641 duty officer , and we'll run down the 766 00:32:04,641 --> 00:32:06,863 info for you . That's all for now . Out 767 00:32:06,863 --> 00:32:06,520 here