37th Training Wing Public Affairs' mission is to advance Air Force priorities and achieve mission objectives through integrated planning, execution, and assessment of communication capabilities. Through strategic and responsive release of accurate and useful information and imagery to Air Force, domestic, and international audiences, PA puts operational actions into context; facilitates the development of informed perceptions about Air Force operations; helps undermine adversarial propaganda efforts; and contributes to the achievement of national, strategic, and operational objectives.

Requesting Photo Support

Submit official PA photo support requests to at least 10 duty days in advance.  Be sure to select the 37TRW/PA as the Servicing Team.  Advance notice provides PA the ability to ensure the necessary equipment and personnel are available. Failure to coordinate in advance will reduce the likelihood that the event can receive PA support.  

Receiving Imagery 

Hi-resolution digital imagery will be made available within one to five duty days for download from the 37TRW Flickr Page Newsworthy or those events with high public interest will be posted to 37TRW Facebook page or the 37th Training Wing website. Imagery will also be accessioned for historical archiving and is available on the Defense Video Imagery Distribution System (DVIDS) website.

Contact Info


37th Training Wing 

Public Affairs Office

Phone: 210-671-0091


Bldg. 2484

1701 Kenly Ave Ste. 205

JBSA-Lackland, Texas


Customer Service Hours:

Monday to Friday

7:30 a.m. to 5:30 p.m.



JBSA-Lackland is a non-public news gathering forum and as such, all civilian media must have approval and a Public Affairs escort prior to entering the base. The 37th Wing PA  team will make arrangements to meet civilian media prior to their arrival at the Luke East Gate of JBSA-Lackland.

Media interested in covering 37TRW activities should call 210-671-0091 M-F 9:00 a.m. to 4:00 p.m. to arrange for an escort and for detailed information regarding upcoming media opportunities.

Social Media

Social Media for Airmen

In general, the Air Force views social media sites positively and respects your rights as Americans to use them to express yourself. However, by the nature of your profession, you are always on the record and must represent our core values. Air Force Instruction 1-1, Air Force Standards, outlines how Airmen should conduct themselves on social networking websites. Here are a few things to remember when communicating online via social media as an Airman: 

  • You are personally responsible for what you say and post on social networking services and any other medium.
  • All Airmen are on duty 24 hours a day, 365 days a year, and their actions on and off duty are subject to the Uniform Code of Military Justice (UCMJ).
  • Consider how a post can be interpreted by the public. Be cautious about crossing the line between funny and distasteful. If you have doubts about whether you should post something, err on the side of caution. If the post in question concerns the Air Force, discuss the proposed post with your supervisor or your local public affairs office.
  • Maintain appropriate communication and conduct with officer and enlisted personnel, peers, superiors and subordinates (to include civilian superiors and subordinates).

Please refer to the Air Force Social Media Guide for more information.

Official Photos

Official portraits are for JBSA members only and by appointment only.  These serviced are provided by the 502nd ABW/PA office, not the 37TRW/PA.

Members Authorized for Official Photography: Currently, the 502nd ABW/PA only schedules appointments for OSI & CID agents, JAG, Chaplains, Technical School Instructors, MTLs, MTIs, Drill Sergeants, and award winners (not nominees) at the Air Force Wing, Navy Command/Units, Marine Regiment/MAG/MEU, or Army Brigade level and above or certain special duty packages that have published regulation documentation/requirements.

Additionally, they schedule for commanders with UCMJ authority who are on G-series orders, other leadership positions O-5/E-8 or GS-12 and above, superintendents, first sergeants, Navy CO and XO and portraits prior to a service members retirement.

All other requests must send an email to their assigned base PA office with justification for approval.

To schedule a studio appointment:
Click here to make an appointment
For questions about studio appointments:
Click here to send an email

Walk-ins are not permitted.

 *For official passports, an authorized passport agent from the base Passport Office must submit a request at

Marquee Requests

The 502nd Air Base Wing Public Affairs Office manages the electronic marquees located at JBSA-Fort Sam Houston, JBSA-Lackland and JBSA-Randolph to announce time-sensitive and recurring information to base members.

Members must submit a marquee request form at least one week before the post date, but no more than four weeks before. To submit a marquee request  please visit 

Messages are limited to welcome messages for distinguished visitors, announcing base-wide events, and retirement messages for general officers and above, force protection condition and weather alerts.

The marquee will not be used to promote fundraising or to display items or services for sale.

The marquee will not display commercial advertisements, political messages or any non-mission essential messages.

Marquee messages that take up more than one frame will not be authorized. QR codes and website addresses cannot be posted for safety concerns.

The marquee policy letter can be found here.